The deal between us.

These terms govern your use of Verdscore at verdscore.ai. Creating an account or using the service means you agree. If you're signing up for a venue you don't own personally, we assume you have the authority to say yes on their behalf.

Verdscore aggregates public Google + TripAdvisor reviews for restaurants and hotels and turns them into AI insights, summaries, and suggested actions for the owner. It's a decision-support tool — it helps you read the story behind your reviews instead of scrolling through every one.

You need a working email to sign up — we'll verify it before your account is active. You must be at least 18 and using Verdscore for a real venue you own or manage. Keep your password secure (we store only a bcrypt hash). If your venue has a team, each member should have their own account, scoped by an owner.

You're responsible for activity under your account. If you think it's been compromised, change your password (signs out other devices) or contact us.

Pricing is $39.99/month per venue, billed in USD via Stripe Checkout. Each venue includes one competitor tracking slot at no extra cost. Volume discount kicks in at 5 venues (10% off) and 10 venues (20% off). New accounts get a 3-day free trial of all features on the first venue, no card required to start.

You can step the slot count up or down anytime from Plan & billing — Stripe prorates the difference on the next invoice. Each slot brings its bundled competitor seat with it; you can change the competitor you track for any slot up to twice per month. Cancel anytime; cancellation takes effect at the end of the current paid period, you keep access until then, and you won't be billed for the next one.

Stripe handles your payment card directly. We never see or store the card number — only the subscription state Stripe sends back via webhook.

• Don't scrape, crawl, or bulk-extract data from the Verdscore app. Public review text is public; our derived analysis (sentiment, themes, briefs, drafts) is not.
• Don't resell, sublicense, or redistribute the service or its outputs as your own product.
• Don't use the platform to harass reviewers, expose personal information about them, or target a competitor's staff.
• Don't use AI drafts to deceive — they're a starting point, not a way to fake reviews or impersonate guests.
• Don't attempt to defeat rate limits, break authentication, or probe for vulnerabilities without coordinating with us first.

AI drafts are a starting point, not the answer. Read every one before you post it — reviews are public, mistakes are permanent, and you're the one signing the reply. Insights, summaries, and reply drafts are decision-support, not professional, legal, or business advice. AI can be wrong or incomplete; you're responsible for anything you publish based on what you see here.

Verdscore does not make solely-automated decisions with legal or similarly significant effect (Art. 22 GDPR). Sentiment scores, themes, and reply drafts are outputs you review before any reply reaches a reviewer.

When you post an AI-drafted reply, EU AI Act transparency rules may require you to indicate it as AI-generated where local law demands it. You are responsible for that disclosure on your Google Maps and TripAdvisor listings.

Venue data + reviews originate from public Google Maps and TripAdvisor pages, fetched via our review data provider. That source data may contain inaccuracies, may lag behind reality, or may change without notice. We don't control it and don't guarantee it's complete or current.

Verdscore — the software, design, and the analysis + outputs we generate — belongs to us. We grant you a limited, non-exclusive right to use the service for your own venues while your account is active. Your account data and venue claims remain yours.

Verdscore is provided “as is” and “as available,” without warranties of any kind. We aim for high uptime but don't guarantee the service will be uninterrupted or error-free. To the fullest extent permitted by law, we're not liable for indirect or consequential damages, including lost revenue or lost goodwill, and our total aggregate liability is limited to the fees you paid us in the 12 months before the claim.

Nothing in this section limits our liability for gross negligence, wilful misconduct, fraud, death, or personal injury, or for any other liability that cannot lawfully be limited under mandatory local law.

If you're a consumer resident in the EU, EEA, or UK, you have a 14-day right of withdrawal from a paid subscription under Directive 2011/83/EU (in the UK, the Consumer Contracts Regulations 2013). To exercise it, contact us within 14 days of your first paid invoice via /contact.

By starting a paid subscription you may consent to immediate performance of the service and waive the withdrawal right for the portion already delivered (Directive 2011/83/EU Art. 16(m)). The 3-day free trial is separate and always non-binding.

You can close your account at any time — see the privacy policy for what gets removed. We may suspend or close accounts that breach these terms or the acceptable-use rules above. If we end your account for a reason that isn't a breach, we'll refund any unused portion of a paid plan.

We may update these terms from time to time. When a change is meaningful, we'll bump the date at the top and notify signed-in users before it takes effect. Continuing to use Verdscore after a change means you accept the updated terms.

These terms are governed by the laws of the State of Delaware, United States, and disputes are submitted to the courts of the State of Delaware. If you're a consumer resident in the EU, EEA, or UK, this does not deprive you of the mandatory protections of the law of your habitual residence, and you may bring proceedings in your local courts.